Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method within 10 business days. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll also need the receipt or proof of purchase. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. You can always contact us for any return question at Union 14 day cooling off period Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. In the event of visible defects, and/or incorrect products, and/or non-integrity of the packaging, La Manuelita srl requests the Buyer or the person appointed by them to report the above anomalies on the shipping document and to contact the Seller, through the Contacts section immediately. La Manuelita srl is responsible for controlling and managing the order, up to the delivery of the same to the customer, who must sign the receipt as an act of cessation of responsibility borne by the company for problems relating to transport.Īt the time of delivery of the products, the presence of the Buyer, or a person appointed by them, is required to check that the packaging is intact and that the products received correspond to what is stated on the order. No picking up can be arrange on weekends, bank holidays and preceding days. The courier will be able to pick up the finished product from Monday to Friday office hours. Should La Manuelita srl be unable to arrange the shipment within the period described above, timely notice will be given by email or phone to the Buyer if such contact details have been provided at the time of placing the order. ![]() On the contrary, all shipments to non-EU countries will be provided with an official invoice showing the value of each item, according to the regulations in force. Parcels sent to countries belonging to the European Community do not contain any invoice or document with the value of the goods. ![]() Shipping is free and is carried out by express courier, specifically chosen by La Manuelita srl based on the delivery destination. We don’t guarantee that we will receive your returned item.The information contained in this section is an integral and substantial part of the General Sales Conditions present on this website, and is therefore deemed to be fully read, understood and accepted by the Buyer at the time of the order confirmation. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted or credited to your account.ĭepending on where you live, the time it may take for your exchanged product to reach you may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product for exchange, you should mail your product to 717 Pulaski Hwy, Bear DE 19701, United States If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to 717 Pulaski Hwy, Bear DE 19701, United States. We only replace items if they are defective or damaged. Unfortunately, items cannot be refunded but possibly exchanged for another product or store credit.
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